Refund Policy
MemeVideo (memevideo.app)
Effective date: November 2, 2026
You may request a refund for unused uses within 14 days after payment at support@memevideo.app. Refunds are processed manually through Waffo Pancake, our merchant of record. If you do not receive a finished video, for any reason, including generation failure, moderation block, timeout, unknown result or archiving failure, the reserved credits or use are automatically returned, with no request needed. A use for a successfully delivered video is non-refundable, even if you are dissatisfied with the result.
Refunds are returned through Waffo Pancake to the original payment method. Arrival time depends on your bank or card issuer; no specific number of days is guaranteed. To request a refund for unused uses, use the contact details listed in Section 9 (Contact) of the Terms and provide your order reference. Mandatory consumer rights remain applicable. There is no recurring plan to cancel.